Telegram lets you add at most 100 chats to a folder by hand (200 with Premium). Agencies hit that limit fast, so paying fans end up spread over Paid, Paid 2, Paid 3 and so on.
In FanEmpire, a smart folder fills itself from rules: who paid, how much, when, who is waiting on a link, and tags. The Paid folder pulls your old Telegram Paid folders into one folder with no size limit. Everyone on the team sees smart folders as tabs in the Telegram folder rail, and nothing changes in Telegram itself.
Walkthrough
Set up the Paid folder, build your own and use Waiting
This follows the film’s four chapters. Each one jumps to its moment in the video. The Paid folder is set up for each model separately, because each model has its own Telegram folders.
Set up the Paid folder per model in Settings → Folders, hide the old folders and get one Paid tab.
OpenSettingsFoldersUnder Workspace. You need the Owner or Admin role, or a custom role with Manage smart folders.
Pick the modelPaid folderSet upFind the model in the Paid folder card. You can also start from the model’s page in Settings → Models. Each model is set up separately.
CheckTelegram foldersEvery folder with “Paid” in its name is already ticked for you, and you can tick or untick any others.
ResultResultA line such as 1,240 paid fans + 564 from folders = 1,412 chats, where a chat that’s in both groups counts once.
HideHide these folders from the railLeave it on to take the old folders out of the CRM rail for everyone on the team. They stay in Telegram.
CreateCreate folderThe 💰 Paid tab appears in the rail for the whole team, sorted by last payment.
Next modelSettingsFoldersSet upRepeat on the next model.
Make a smart folder from rules: who paid, how much, how recently and tags, then set the tab order.
NewSettingsFoldersNew folder
Name & lookName & lookEnter a Name, pick an Emoji (optional) and choose Sort chats by: Last message, Last payment or Total paid.
ConditionsA chat shows up when it matches every condition you’ve switched on. Set Who to Anyone, Paid at least once or Never paid. Then switch on what you need: Paid at least, Paid in the last, Not paid for, Waiting on the last payment link, Wrote in the last, and the tags under Has any of / Has none of.
SaveSaveIf Save is greyed out, the hint next to it says why, for example Add at least one condition or Enter a folder name.
OrderYour foldersUse the up and down arrows. The order there is the order of the tabs.
ShortcutsAdd templatesGives you Payers, Paid in 30 days, Whales, Lapsed and Waiting to pay, and skips any template you already have. Already filtering the chat list? Filter chatsSave as smart folder opens a new folder with that filter filled in.
The built-in Waiting folder: fans whose last payment link is unpaid, and Stop waiting.
WhereWaiting needs no setup. Every team member has it on every account. The tab has an hourglass and sits right after Archived in the folder rail.
HoldsEvery fan whose last payment link is still unpaid, and each of those chats shows an hourglass before the name. The chat leaves Waiting when the fan pays that link.
Stop waitingRight-click a chatStop waitingTakes a fan out by hand. Waiting can’t be edited or moved in the tab order.
Built in
Use the Waiting folder
Waiting needs no setup. Every team member has it on every account.
The Waiting tab has an hourglass and sits right after Archived in the folder rail.
It holds every fan whose last payment link is still unpaid, and each of those chats shows an hourglass before the name.
The chat leaves Waiting when the fan pays that link.
To take a fan out by hand, right-click the chat and choose Stop waiting.
Waiting can’t be edited or moved in the tab order.
Access
Who can do this
Creating, editing, hiding and ordering folders needs the Manage smart folders permission. By default only the Owner and Admin roles have it, but you can add it to a custom role in Team.
Without it, Folders is not in the Settings menu, and the page says You can't manage folders.
Everyone on the team, chatters included, sees the smart folders and Waiting as tabs in the Telegram folder rail.
The Paid folder setup needs a model with a Telegram account connected.
Tips
Tips
Short on ideas? Add templates gives you Payers, Paid in 30 days, Whales, Lapsed and Waiting to pay, and it skips any template you already have.
If you’re already filtering the chat list, go to Filter chats and click Save as smart folder to open a new folder with that filter filled in.
Hid a Telegram folder by mistake? Find it under Hidden Telegram folders and click Show again.
You manage smart folders in Settings, not on the rail, and the order in Your folders is the order of the tabs.
When you delete a smart folder, it goes away for everyone on the team, but the chats stay.
FAQ
Questions about smart folders
Does this change anything in my Telegram app?
No. The Paid folder and any folders you hide from the rail exist only in the CRM. Your Telegram folders stay as they are, and you can show a hidden folder again at any time.
Is there a limit on how many chats a smart folder holds?
No. Telegram’s 100/200 limit on chats added to a folder by hand doesn’t apply, and a smart folder holds every chat that matches its conditions.
Who can create or edit folders?
By default, the Owner and Admin roles. You can give a custom role the same access with the “Manage smart folders” permission. Everyone else sees the folders as tabs and can’t change them.
What does Waiting count as unpaid?
A fan whose last sent payment link hasn’t been paid. The chat leaves Waiting once the fan pays that link or someone chooses Stop waiting.
Keep going
Related guides
Six Paid folders? Make them one.
Open Settings → Folders in the CRM. Already on FanEmpire? Sign in with your work email.