Find the reports
0:00Every report sits under the CRM button on the left rail.
- OpenCRMThe menu lists Overview, Performance, Models, Sales and Activity, with Settings at the bottom.
Reports and chargebacks for the agency owner
The reports sit under the CRM button on the left rail: sales for any period, each chatter’s credited sales, each model’s sales, every payment, and the chargebacks. Chargebacks are grouped by the month the fan paid and measured against Dropp’s line, which the CRM draws at 0.3%. When a fan keeps reversing payments, you ban them on every model, and your team sees Do not engage on that fan’s chat.
Step by step
From the sales report to a banned fan
Five parts that follow the film’s chapters, and each one jumps to its moment in the video. Screens and labels are as they appear in the CRM on 27 October 2026, and every name is demo data.
Overview
0:07Money for any period, Gross or Net, with the models behind it.
- PeriodOverviewPeriodToday, Yesterday, This week, Last week, This month, Last month, Last 3 months or Last year. The page opens on Today, and the top figure is set against the period before.
- Gross / NetGrossNetNet is the default, shows the Fee, and your browser remembers your choice.
- Right nowShows who is On shift, Quiet, on Break or Off.
- ModelsModelsA row per model with Gross or Net, Payments, Fans wrote, Received and Sent, plus the From chat to sale funnel.
Performance and Sales
0:20Rank the team by credited sales, then see every payment with its fee and payment id.
- RankPerformanceEach sale is credited to the chatter who sent the payment link. The summary shows Transactions, Chats with sales, Active time and DMs sent.
- One chatterClick the arrow on a row: Links sent / paid, Link conversion, On-shift time and Top chats in selected range.
- PaymentsSalesEach payment with its Time, Model, Credited to, the amount, Fee and Payment id. A payment the bank took back isn’t in this list. You’ll find it on Chargebacks.
Chargebacks by month
0:33Each payment month against Dropp’s 0.3% line, and which chatter and model the chargebacks came from.
- OpenSettingsChargebacksChargebacks is under Reporting. The headline tells you where you stand, for example “You’re fine with Dropp.”
- ChartTaken back by the banks, by month shows six payment months. Each bar is the percent of that month’s sales the banks took back, and the dashed line is Dropp’s 0.3%. A bar is green under 0.2%, amber from 0.2% and red at 0.3% or more. ⏳ means Dropp can still add chargebacks to that month.
- Who and whereThe page opens on the latest month with a chargeback, and clicking another bar switches to that month. The month card shows how much was taken back of how much was paid, then By chatter and By model.
Ban and mark done
1:01Ban the fan on every model in two clicks, mark it done, and your team sees Do not engage.
- BanFans to handleBan on all modelsConfirm: ban on all modelsOpen a fan (2× marks a repeat). Open chat takes you to the conversation. A line tells you where the fan was blocked and where there was no chat.
- DoneDoneThe fan leaves the open list. Show handled brings handled fans back into view, and Reopen undoes it.
- Your teamIn each model’s chat list, that fan’s private chat now carries a red Do not engage chip, for everyone who can open that account.
Access
Who can do this
Reports follow the role each person has in your agency.
Owner and Admin
See every report on this page, including Chargebacks.
Chatters on the Member role
Don’t see these reports. A chatter who has chargebacks sees My chargebacks on their own Performance page.
Custom roles
You can grant report access in a custom role. Chargebacks needs the permission to manage payment sources.
Banning a fan
Only an Owner or Admin can ban, even if a custom role can open Chargebacks.
Tips
Good to know
- Chargebacks count in the month the fan paid, not the month the bank reversed it, because the line is a percent of that month’s sales. Months are in UTC.
- Read a red bar with ⏳ as a warning. That month can still grow for 60 days after it ends.
- Chargebacks no longer count toward sales or chatter credit, so Performance shows what each chatter kept.
- On the model that took the payment, the fan’s chat also shows a Chargeback chip, or Chargeback ×2, even before you ban them.
- Chat lists pick up a new ban within a minute, so a chatter who already has the list open sees the chip without reloading.
FAQ
Questions owners ask
Why does a month have an hourglass?
Dropp can still add chargebacks to a payment month for 60 days after it ends. Until then the bar can grow, so the CRM draws it faint with a dashed outline and puts ⏳ next to the month.
What does “Ban on all models” do?
It marks the fan as banned in your agency and blocks them on Telegram on each active model account. The result line shows where the fan was blocked, where the model had no chat with them and where the block failed. “Retry block” tries the failed ones again, and “Unban on all models” reverses the ban. Only an Owner or Admin can ban.
Do chargebacks change my chatters’ numbers?
Yes. A payment the bank took back no longer counts toward sales or chatter credit, so it drops out of Overview, Performance and Sales. You’ll find it on the Chargebacks page.
Where do the chargebacks come from?
From your Dropp payment source. Once Dropp is connected in Settings → Payment sources, payments the bank took back show up on the Chargebacks page on their own.
Know who sold what. Catch chargebacks early.
Already on FanEmpire? Sign in with your work email and open CRM on the left rail.